Fast Bit hosting

 

This Terms of Service/Acceptable Use Policy is not exhaustive and Fast Bit Hosting reserves the right
to modify this TOS/AUP/PP/SLA at any time, effective upon posting of the modified document to
FastBitHosting.com. All clients are required to comply with the changes made to these policies unless
an account cancellation is requested within 7 days of the Terms of Service Amendment. We strongly
suggest you check the fastbithosting.com website frequently for updates to this Terms of
Service/Acceptable Use Policy agreement. By using any portion of FastBitHosting.com’s hosting,
email, domain, or design services, you are agreeing to abide by the terms and conditions of this
document, including any modifications that may be posted. Any violation of this TOS/AUP may result
in the suspension or termination of your account.

NOTIFICATION OF TOS/AUP VIOLATION
Fast Bit Hosting is under no duty to look at each customer’s or user’s activities to determine if a
violation of the AUP/TOS has occurred, nor do we assume any responsibility through our AUP/TOS to
monitor or police Internet-related activities.
First violation: Any customer, which has been determined to have violated any element of this
Acceptable Use Policy/Terms of Service, shall receive an email, warning them of the violation. The
service may be subject at Fast Bit Hosting’s discretion to a temporary suspension pending a customer’s
agreement in writing, to refrain from any further violations. Any warning/notification email will detail which aspect of the TOS/AUP the customer violated, what actions are necessary on the part of the customer, and what exactly will occur upon a second violation, including any fees/penalties that may be assessed.
Second Violation: Customers determined to have committed a second violation of any element of this
Acceptable Use Policy/Terms of Service shall be subject to immediate suspension or termination of
service without further notice.
Fast Bit Hosting reserves the right to bypass the warning stage an immediately suspend or terminate
an account for any egregious violations of the TOS/AUP and/or to protect the integrity of our servers.

Privacy Policy:
Fast Bit Hosting will NOT give your email address or any other contact information to any third
party except under the direction of law-enforcement officials.
Fast Bit Hosting does not collect personally identifiable information about individuals except when
such individuals specifically provide such information on a voluntary basis.
Personally identifiable information on individual users will not be sold or otherwise transferred to
unaffiliated third parties without the approval of the user at the time of collection. Further, Fast Bit
Hosting reserves the right to contact a user regarding matters relevant to the underlying service
provided and/or the information collected.
Users also should be aware that non personal information and data may automatically be collected
through the standard operation of Fast Bit Hosting internet servers or through the use of “cookies.”
Information about “cookies” is usually available in the help section of most browsers.
If you do not want to receive e-mail from us in the future, please let us know by sending an email
message stating you do not want to receive e-mail from our company. Users should be aware it may be impossible to delete all references to a user without some residual information remaining because of backups and deleted records. Fast Bit Hosting reserves the right to change this policy at any time by notifying users of the existence of a new privacy statement. This statement outlined herein is not intended to and does not create any contractual or other legal rights in or on behalf of any party.

Acceptable Use Policy:
Violation of our Acceptable Use Policy will be grounds for immediate account suspension or
termination without warning or prior notice. No refunds of fees paid will be made if account
suspension/termination is due to violation of our Terms of Service/Acceptable Use Policy agreement. If an account is terminated, no files located on the offending account will be retrievable. Ignorance of
your actions and consequences does not exempt you from liability.
You under no circumstances may not post, transmit, or store data and content on our servers which, in our sole determination, constitutes a violation of any relevant law, regulation, ordinance, or court order. Customers are responsible for determining what laws or regulations are applicable to their use of the services.

The folowing activity is not tolerated:
Prohibited activity can include, but is not limited to the following offenses: any attempts to
compromise a server or network device belonging to Fast Bit Hosting and/or any other company,
individual or entity is strictly prohibited including IP range scanning, port scanning and vulnerability
scanning; any attempts to launch a Denial of Service attack or disrupt a server or network device
belonging to Fast Bit Hosting and/or any other company, individual or entity is strictly prohibited; the
sending of unsolicited email, newsgroup postings, chain letters and/or anything else that could be
considered spam is strictly prohibited; the use of BitTorrent scripts, IRC clients, IRC bots, web
crawlers, shoutcast servers, game servers, audio or video streaming, and/or any process that is required to be continuously running is strictly prohibited; the use of proxy scripts, video conversion scripts, chat room scripts, live help scripts, and/or any script that creates a high load or disrupts other users is strictly prohibited. Fast Bit Hosting will deal with abuse issues on a case by case basis, and will attempt to work with client to resolve the issue.

Email abuse and spam policy:
Fast Bit Hosting has a strict Zero-Tolerance Policy on unsolicited email/spam. Accounts caught
sending unsolicited email/spam or usenet postings, either through our servers or to promote a website on our servers will be suspended or terminated immediately, will not qualify for a refund, and will be charged $50 per complaint filed if action specified in warning/notice is not taken or warning/notices are ignored.
If any your actions have caused the IP address ranges of Fast Bit Hosting’s mail servers to be blocked
and/or blacklisted, a $100 charge will be added to your account in addition to $50 per hour for
administrative charges incurred to remove and protect our mail servers and IP ranges.

Terms of Service
Abuse of Staff
• Abusive behavior towards any member of the Fast Bit Hosting staff will not be tolerated
and is grounds for immediate account termination.
Threats of Legal Action
• Any threats of legal action involving FastBitHosting.com, its owners and/or staff will be
grounds for immediate termination.
Valid and Current Contact Information
• All clients are required to keep a valid and current email address on file with us in your
billing account (FastBitHosting.com/billing). Fast Bit Hosting is not responsible for lost
or misdirected email.
Web Hosting Accounts
• Customers may not resell space in their account. Personal accounts are to be used by the
primary owner or entity only. Account holders are not permitted to resell, store or give
away web-hosting services of their website to other parties. This includes email services,
cgi scripts, mySQL services. Web hosting services are defined as allowing a separate,
third party to host content on the owner’s web site. Exceptions to this include ad
banners, classified ads, and personal ads. Should a customer wish to host materials for
companies that are not under direct control of customer, arrangements should be made
by sending mail to admin@fastbithosting.com. Failure to comply with this is grounds for
immediate suspension of account until such time as the issue is resolved.
Domain Name Registration/Renewal Policy
• All domain name registrations, transfers and renewals we offer are through our
partnership with Enom.
Fast Bit Hosting reserves the right to change partnerships with domain registrars with or
without notice.
Fast Bit Hosting reserves the right to increase/decrease our domain name registration,
transfer, and/or renewal fees at anytime with or without prior notice.
You agree not to hold Fast Bit Hosting responsible for any domain name registration,
renewal, or transfer dispute.
We have registered many domains through Enom and believe that they will make every
effort to register, transfer and/or renew your requested domain name. However, this is
not a guarantee that your requested domain name is available for registration, transfer,
and/or renewal.
Your domain name may go unregistered, untransferred, and/or renewed due to
circumstances beyond our control, such as registry, software and other problems or
outages, and will not be grounds for compensation of financial loss.
You are responsible for monitoring your domain expiration date and making sure you
renew it before it expires.
An order for domain name registration, transfer, and/or renewal, does not guarantee
domain name registration, transfer, and/or renewal.
We shall not release any domain to another provider unless full payment for that domain
has been received by us.
All domains, including domains registered free with accounts, are registered in the name
of the account holder and are, once registered, under the complete control of the account
holder.
Any extra fees associated with domain registration such as DNS service, email service,
and/or whois privacy services are the sole responsibility of the account holder.
All domains, including domains registered free with accounts, can be transferred to
another registrar at any time once the ICANN-mandated waiting period is over. All fees
associated with the transfer of these domains will be the responsibility of the account
holder.
IP Addresses
• Fast Bit Hosting shall maintain and control ownership of all IP numbers and addresses
that may be assigned to you by Fast Bit Hosting reserves the right, in its sole discretion,
to change or remove any and all such IP numbers and addresses. All IP address usage
must be justifiable, as per ARIN guidelines.
Excessive Use/Overages
• Your use of your account and access to it is your responsibility. You are responsible for
any authorized or unauthorized access to your account resulting in bandwidth, storage,
and/or email usage exceeding the limit detailed in your particular hosting package and
any resultant fees.
In the event that your account exceeds the bandwidth limitations included with your
account you will be billed $1/GB (or portion thereof)/month or the amount specified in
your hosting plan, whichever is less.
In the event that your account exceeds the storage limits included with your account you
will be billed $1/GB (or portion thereof)/month or the amount specified in your hosting
plan, whichever is less.
Cancelations and Refunds
• All cancellation requests must be made via the customer’s client area at
FastBitHosting.com/billing. An account is not considered canceled until it has been
requested through the customer’s client area. The customer is responsible for all hosting
fees due on the account up to the time that a cancel request has been sent via the
customer’s client area.
Upon receiving a cancellation request, all data will be immediately removed from our
servers and your account will be canceled unless you request a cancel date at the end of
the current term. Once data has been removed from our servers, it is no longer
retrievable.
All fees paid to Fast Bit Hosting are non-refundable except as noted under our 30-Day
Money-Back and our 100% Satisfaction guarantees.
Refunds granted under the 30-Day Money-Back Guarantee are less any fees for
domain registration or additional one-time fee services.
Refunds will only be granted under our 100% Satisfaction Guarantee if the client has
given Fast Bit Hosting reasonable opportunity to resolve the issue in question. If after a
reasonable effort the problem cannot be resolved, the client may opt for a prorated
refund based on any wholly unused months left in the customer’s payment plan. Any
bandwidth/disk space overage charges and any fees associated with domain registration,
or additional one-time fee services ordered beyond the hosting plan will be deducted
from any refund due the customer.
There are no refunds for domain registration, IP addresses or additional one-time
fee services.
Clients who have their accounts suspended or terminated for violating the
TOS/AUP are not entitled to a refund.
Billing and Payments
• Fast Bit Hosting does not store credit card information and does not automatically
charge you for services.
You are responsible for logging into your client area atFastBitHosting.com/billing to
submit payment at the end of each billing cycle. Invoices are emailed to the email
address that you have on file with us in your client area approximately 2 weeks before
your billing cycle ends. We accept most credit cards as well as PayPal.
Important information regarding PayPal Subscriptions!!!
You can choose to pay your invoices with PayPal’s Subscription service. With a PayPal
Subscription, you are telling PayPal to send us a certain amount of money on a certain
date—UNTIL YOU TELL THEM TO STOP PAYING US. If you accidentally set up two
PayPal Subscriptions, then PayPal will pay us twice. We have no way to deduct money
from your PayPal account. If you accidentally overpay us via PayPal Subscription, you
need to cancel your PayPal Subscription from within your PayPal account and contact
us immediately. powerMonster will only refund ONE PayPal Subscription overpayment
—all others will be credited to your billing account for future payments. If you cancel
and still have PayPal Subscription credits left, you will lose those credits.
Overdue Accounts
• Fast Bit Hostingr will send out invoices approximately 14 days prior to the end of your
billing cycle with several reminders sent out until the due date.
Your account is considered overdue on the 5th day after the due date and a $10 late fee
will be charged and your hosting account will be suspended.
After an account has been suspended for nonpayment, powerMonster will not provide
any account backups unless the full outstanding bill has been paid.
Any accounts past due for more than 10 days will be subject to a $25 reactivation fee in
addition to the late fee.
Any accounts past due after 30 days will be terminated and all files/data/backups will be
lost and will not be retrievable.
Any terminated services with outstanding fees due will be subject to collection efforts
including reporting to a collection agency.
Chargebacks and Paypal Disputes
• If you believe that an error in billing has occurred, please submit a ticket to our billing
department and we’ll be happy to look into it for you.
If, at any time, a chargeback is issued through your credit card company, bank or PayPal
(including PayPal disputes) we will immediately suspend all services listed on your
billing account, including services not covered under the chargeback or dispute, and start
collection efforts which may include the reporting to a collection agency.
Promotions and Sales
• Only one promotion can be used when ordering. Multiple promotions cannot be
combined together and used together.
Fast Bit Hosting reserves the right to refuse a promotion to a customer.
Fast Bit Hosting reserves the right to revoke a promotion already being used or a new
promotion introduced with or without prior notice.
Fast Bit Hosting reserves the right to reduce the advertised time of the promotion
running time with or without prior notice.
Unless otherwise stated, no promotional pricing may be used retroactively on any
current account nor can a current account be canceled and replaced with an account
under promotional pricing.
Unless otherwise stated, any free add-ons normally part of any plan, including domains,
are not valid under promotional pricing. An additional fee will be collected for each of
these optional add-ons.
Unless otherwise stated, promotional or special pricing does not apply to any add-ons
including domains even if our billing system will allow the discount.
All promotional pricing is void where prohibited.
Backups
• We strongly urge each client to maintain their own regular backup system which
includes multiple backups located in multiple locations in multiple formats
(internet, hard drive, backup drive, thumb drive, CD, etc.). Fast Bit Hosting is not
responsible for any data loss or potential revenue or financial losses accrued from
loss of data.
Site Migrations
• Customers wishing to take advantage of our Free Site Migration are limited to 25 free
migrations from like control panel to like control panel (cPanel to cPanel or DA to DA).
After the 25 initial migrations, the user is responsible for the transferring of files.
If a customer so chooses, they may upload full cPanel or DA backup files to our systems
for us to restore. In those cases, we can restore up to 250 sites free of charge.
For migrations that are not cPanel to cPanel or DA to DA, Fast Bit Hosting will attempt
to restore full backup files, but cannot make any guarantees that a full backup will be
fully restored or that errors won’t occur.
Intellectual Property Rights
• Material accessible to you through Fast Bit Hosting’s services may be subject to
protection under the United States or other copyright laws, or laws protecting
trademarks, trade secrets, or proprietary information. Except when expressly permitted
by the owner of such rights, you must not use Fast Bit Hosting or its servers and network
in a manner that would infringe, violate, dilute or misappropriate any such rights, with
respect to any material, which you access or receive through the Fast Bit Hosting
network. If you use a domain name in connection with powerMonster or similar service,
you must not use that domain name in violation of any trademark, service mark, or
similar rights of any third party.
Network Security
• Customers may not use the Fast Bit Hosting network with the intent to circumvent user
authentication or security of any host, network, or account. This includes, but is not
limited to accessing data not intended for the customer, logging into a server or account
the customer is not expressly authorized to access, password cracking, probing the
security of other networks in search of weakness, or violation of any other organization’s
security policy. Customers may not attempt to interfere or deny service to any user, host,
or network. This includes, but is not limited to, flooding, mail bombing, or other
deliberate attempts to overload or crash a host or network. Fast Bit Hosting will
cooperate fully with investigations of violations of systems or network security at other
sites, including cooperating with law-enforcement authorities in the investigation of
suspected criminal violations. Users who violate system or network security may incur
criminal or civil liability. You are solely responsible for any security breaches affecting
servers or accounts under your control. If your server or website is responsible for or
involved in an attack on or unauthorized access into another server or system, Fast Bit
Hosting will shut it down immediately.
Electronic Commerce
• You will be solely responsible for the development, operation, and maintenance of your
online store and products and all contents and materials appearing online or on your
products, including without limitation (a) the accuracy and appropriateness of content
and materials appearing within the store or related to your products, (b) ensuring that the
content and materials appearing with the store or related to your products do not violate
or infringe upon the rights of any third party, and (c) ensuring that the content and
materials appearing within the store or related to your products are not libelous or
otherwise illegal. You will solely be responsible for the final calculation and application
of shipping and sales tax. You will also be solely responsible for accepting, processing,
and filling any customer orders, and for handling any customer inquiries or complaints
arising there from.
You are also responsible for the security of any customer credit card numbers and related
customer information you may access as a result of conducting electronic commerce
transactions through your website. You will keep all such information confidential and
will use the same degree of care and security as you use with your confidential
information.

Copyright Infringement
• DIGITAL MILLENNIUM COPYRIGHT ACT
Notice and Procedure for Making Claims of Copyright Infringement
Pursuant to Title 17, United States Code, Section 512(c)(2), all notifications of claimed
copyright infringement on the Interactive-Hosting system or website should be sent
ONLY to our Designated Agent.
NOTE: THE FOLLOWING INFORMATION IS PROVIDED SOLELY FOR
NOTIFYING FAST BIT HOSTING THAT YOUR COPYRIGHTED MATERIAL MAY
HAVE BEEN INFRINGED.
WE CAUTION YOU THAT UNDER FEDERAL LAW, IF YOU KNOWINGLY
MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE
SUBJECT TO HEAVY CIVIL PENALTIES. THESE INCLUDE MONETARY
DAMAGES, COURT COSTS, AND ATTORNEYS FEES INCURRED BY US, BY
ANY COPYRIGHT OWNER, OR BY ANY COPYRIGHT OWNER’S LICENSEE
THAT IS INJURED AS A RESULT OF OUR RELYING UPON YOUR
MISREPRESENTATION. YOU MAY ALSO BE SUBJECT TO CRIMINAL
PROSECUTION FOR PERJURY.
DO NOT SEND ANY INQUIRIES UNRELATED TO COPYRIGHT INFRINGEMENT
(e.g. REQUESTS FOR TECHNICAL ASSISTANCE OR CUSTOMER SERVICE,
REPORTS OF E-MAIL ABUSE, etc.) TO THE CONTACT LISTED BELOW. YOU
WILL NOT RECEIVE A RESPONSE IF SENT TO THAT CONTACT.
Written notification must be submitted to the following Designated Agent:
Fast Bit Hosting
RE:Copyright/DMCA Notice
Henderson, NV
USA
peter@fastbithosting.com
Under Title 17, United States Code, Section 512(c)(3)(A), the Notification of Claimed
Infringement must include the following:
1. Physical or electronic signature of a person authorized to act on behalf of the
copyright owner.
2. Identification of the copyrighted work claimed to have been infringed or a
representative list if multiple works are involved.
3. Identification of the material that is claimed to be infringing that should be
removed or access to disabled and information reasonably sufficient to enable the
online service provider to locate the material (usually a URL to the relevant
page).
4. Information reasonably sufficient to allow the online service provider to contact
the complaining party (address, phone number, e-mail address).
5. Statement that the complaining party has “a good faith belief that use of the
material in the manner complained of is not authorized by the copyright owner,
its agent or the law.”
6. Statement that the information in the notice is accurate, and under penalty of
perjury, that the complaining party is authorized to act on behalf of the copyright
owner.
Lawful Purpose
• Fast Bit Hosting reserves the right to refuse service to anyone. Customers may only use
Fast Bit Hosting servers for lawful purpose. Transmission of any material in violation of
any Federal, Sate, Provincial, or Local regulation is prohibited. This includes, but is not
limited to copyrighted material, material legally judged to be threatening or obscene, and
material protected by trade secrets. The designation of any materials as such described
above is left entirely to the discretion of Fast Bit Hosting's management. Regardless of
the place of signing this agreement, the client agrees that for purposes of venue and
jurisdiction this contract was entered into and performed in Ridgewood, New Jersey, and
any dispute will be litigated or arbitrated in Hackensack, New Jersey. Customer further
waives all objections to venue or jurisdiction and acknowledges that venue and
jurisdiction in any such litigation will be held in Hackensack/Bergen County Courts. IN
NO EVENT SHALL FAST BIT HOSTING’S MAXIMUM LIABILITY EXCEED
FIVE HUNDRED ($500.00 USD) DOLLARS.
Indemnification
• CUSTOMER AGREES THAT IN NO EVENT SHALL FAST BIT HOSTING BE
LIABLE TO ANY THIRD PARTY FOR CUSTOMER’S (IT’S AGENTS, OFFICERS
AND EMPLOYEES OR ASSIGNS) BREACH OR ALLEGED BREACH OF ANY OF
THE TERMS AND CONDITIONS SET FORTH IN THIS AGREEMENT OR FOR
ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED
OR ANY PRODUCT SOLD BY CUSTOMER (IT’S AGENTS, OFFICERS AND
EMPLOYEES, OR ASSIGNS). CUSTOMER AGREES TO DEFEND, INDEMNIFY,
AND HOLD HARMLESS POWERMONSTER FROM ANY AND ALL EXPENSES,
LOSSES, LIABILITIES, DAMAGES, OR THIRD PARTY CLAIMS RESULTING
FROM CUSTOMER’S (IT’S AGENTS, OFFICERS AND EMPLOYEES OR
ASSIGNS) BREACH OR ALLEGED BREACH OF ANY CUSTOMER (IT’S
AGENTS, OFFICERS AND EMPLOYEES OR ASSIGNS) OBLIGATIONS OR
ACTIONS.
Disclaimer
• FAST BIT HOSTING WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR
BUSINESS MAY SUFFER. FAST BIT HOSTING MAKES NO WARRANTIES OF
ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE.
POWERMONSTER DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA
RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND
ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY FAST BIT HOSTING
AND ITS EMPLOYEES. FAST BIT HOSTING RESERVES THE RIGHT TO REVISE
ITS POLICIES AT ANY TIME.
FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR
IMMEDIATE ACCOUNT DEACTIVATION.
THREATS/ABUSE AGAINST THE NAME, SERVERS, AND ALL THEREIN, OF
FAST BIT HOSTING SHALL BE DEALT WITH TO THE FULL EXTENT OF THE
LAW, THIS INCLUDES PACKAGE CLONING, NAME CLONING, WRONGFUL
SUGGESTED AFFILIATION, MISLEADING MENTION OF AFFILIATION, IMAGE
CLONING/STEALING, HTML CODE CLONING/STEALING.
Service Level Agreement:
99.9% Uptime Guarantee
• Fast Bit Hosting guarantee that your website will have no more than 43.8 minutes of
downtime per calendar month. If Fast Bit Hosting is responsible for any downtime in
excess of 0.1% in any given calendar month, we will credit hosting account as follows:
• 99.8%—10% credit
• 99.7%—20% credit
• 99.6%—30% credit
• 99.5%—40% credit
• 99.4%—50% credit
• 99.3%—60% credit
• 99.2%—70% credit
• 99.1%—80% credit
• 99.0%—90% credit
• 98.9%—100% credit
Customers shall not receive any credits under our SLA in connection with any failure or
deficiency if caused by or associated with:
Scheduled maintenance (excessive outage beyond estimated downtime IS included under
our SLA) or circumstances beyond powerMonster’s reasonable control, including,
without limitation, acts of any governmental body, war, insurrection, sabotage, embargo,
fire, flood, strike or other labor disturbance, interruption of or delay in transportation,
unavailability of or interruption or delay in telecommunications, upstream providers or
third-party services, failure of third-party software or inability to obtain raw materials,
supplies, or power used in or equipment needed for provision of the service level
agreement.
Fast Bit Hosting has the final say and will determine the uptime of our servers based on
the official 3rd-party monitoring service mon.itor.us of in use by Fast Bit Hosting.
External monitoring statistics set up by customers will not be considered as evidence of
uptime/downtime.
Customers claiming credit under our uptime guarantee must do so by opening a ticket
within the first 10 days of the following month. All requests after this period will be
void.
Customers must be current on all invoices to receive credit and service credits will be
applied to their next invoice.
30-day Money-Back Guarantee
• All hosting accounts have a full, hassleFree, money-back guarantee upon cancellation
within 30 days of payment if the account holder is not satisfied for any reason.
The amount of the refund will be the dollar amount paid to Fast Bit Hosting by the
account holder less any domain-registration fees. The refund will be credited back to the
original form of payment.
The offer to pay for the customer to move to new hosting if they’re not satisfied will be
paid back to the original form of payment within 30 days of request. Customer must
request this additional service at time of cancelation and must show proof of payment to
another host within 7 days. Fast Bit Hosting will only pay one month’s service fee and
any setup fees equal to or less than the one month fee of the customer’s Fast Bit Hosting
plan. Fast Bit Hosting will not be responsible for any add-ons the customer wishes to
purchase or any fees beyond the one-month service fee and setup (if applicable).
Domains and any additional services ordered beyond the hosting plan are not governed
by our 30-day money-back guarantee.
As there are certain licensing and labor fees associated with VPS hosting, we do not
offer a 30-day money-back guarantee on any of our VPS packages.
Any violation of our Terms of Service or Acceptable Use Policy will void our 30-day
money-back guarantee and no monies will be due the customer.
100% Satisfaction Guarantee
• All hosting accounts have a 100% Satisfaction Guarantee after the first 30 days of
service. Under this guarantee, powerMonster will work, within reason, with the
customer to make the situation right or refund any unused portion of the customers fees.
The customer must give powerMonster a reasonable opportunity to resolve the issue by
submitting a support ticket. If after a reasonable effort the problem cannot be resolved,
the client may opt for a prorated refund based on any wholly unused months left in the
customer’s payment plan. Any bandwidth/disk space overage charges and any fees
associated with domain registration, IP addresses or additional one-time fee services
ordered beyond the hosting plan will be deducted from any refund due the customer.
Support Service Level
• Customers must use the helpdesk provided by FastBitHosting.com
(www.fastbithosting.com/billing) in order to use our support service.
Please note that only our tech support is 24/7. All other support desks operate under
normal business hours (Eastern time), weekdays only.
Fast Bit Hosting does not provide support for 3rd-party scripts including all scripts listed
in Fantastico/Installatron, RVSitebuilder, ClientExec, WHMCS and any other script
unless explicitly stated. This excludes WordPress if it was installed by Fast Bit Hosting
under one of our hosting plans.
If you open a ticket requesting support for a 3rd-party script, your ticket will be re-
prioritized as low priority and may be closed without answer.
The offer of any particular service does not constitute an obligation on Fast Bit Hosting’s
part to tutor the necessary skills to utilize that service, only to provide system-specific
information.
Problems with domain names/DNS issues are NOT directly the responsibility of Fast Bit
Hosting. DNS is a cooperative system and works solely because the parties involved in
running the system agree to cooperate in the furtherance of the DNS/domain system. We
will do our best to isolate the source of the problem at hand, however, unless this source
is hardware directly under the control of Fast Bit Hosting, the customer is responsible
for obtaining a solution.
Fast Bit Hosting will advise when requested, but rarely intermediates in domain issues
not directly related to the operation of one of our DNS servers.
Fast Bit Hosting covers free initial migration from your previous host. This service is
limited to cPanel/WHM to cPanel/WHM or DirectAdmin to DirectAdmin transfers.
We offer basic troubleshooting after account migration to ensure things have been
transfered successfully.
Fast Bit Hosting does not cover 3rd party script troubleshooting. It is your responsibility
to ensure your scripts are compatible with our server environment. WordPress installed
by Fast Bit Hosting is excluded from this clause.
The following is the initial response-time governed under the SLA. Please note that
resolution time is dependent upon many factors and is not promised under our SLA.
In order to maintain a high-level of support for all of our clients, we request that you
choose your ticket priority appropriately as suggested below.
• High Priority—30 minutes or less
• High Priority tickets are reserved for true emergencies. Examples of true
emergencies are when the server is down, your control panel is
inaccessible, or you have been blocked by the server.
• Medium Priority—up to two hours
• Medium Priority tickets are our standard ticket priority and cover most of
the technical issues that may arise that are not true emergencies or fall
under our Low Priority tickets.
• Low Priority—up to six hours
• Low Priority tickets are generally reserved for service upgrades, software
installs/upgrades, server changes, and site migrations.
• Sales/Billing Tickets—up to 24 hours
• Sales/Billing Tickets are any tickets that deal with the sale of our service
or issues dealing with billing.